Essential Job Duties and Responsibilities: 

• Answer, log and monitor progress of Help Desk calls in a fashion that provides timely and professional service to Divisions Agents and Adjusters.
• Plan, organize, review, and audit and the testing of Rain and Hail developed software, to include online processing quoting, and other tools as programming changes are integrated.
• Provide on-call customer support line coverage outside standard business hours.
• Be fluent in the following technologies:
• Microsoft Office
• Web Browsers, Edge, Firefox, Chrome
• Network basics for file transfers and management
• Windows Desktop Operating System
• Virtual Private Network (VPN)
• All Rain and Hail software available on agent, adjuster, and policyholder sites
• Acrobat Reader
• VDI Management
• Mobile Device Management
• Document and explain requests for software modifications to programming staff.
• Be knowledgeable with the following hardware components: 
  • Personnel Computers, Laptops and Mobile Device
• Workstation and Server components
• Scanners and Printer
• Other work duties as assigned by management.

Knowledge, Skills, and Abilities

• Professional communication and people skills.
• Ability to troubleshoot and problem solve.
• Basic Windows, PC and Mobile Device Troubleshooting experience.
• Detail oriented, with organizational skills.
• Ability to work independently under general supervision.
• Flexible work schedule as priorities dictate.

Valid driver’s license for duties involving local travel.